FAQs

Rental Products

What is a rental product?

A rental product is a mix of up-cycled products and products that have been specifically designed to be reused with replaceable parts. You pay monthly if you choose to subscribe to these items with a 6-month minimum commitment.

Can I return a rental product?

Certainly! You have 7 days to assess the item, and if it doesn't meet your needs, you can return it for a full refund, subject to a 7.5% restock fee + $99 collection fee. If you choose monthly payments, you can return for FREE after 6 months. 

We offer a complimentary pick-up service for the effortless return of your item when you're done with it, ensuring it avoids the landfill and gets a second life. As a last resort should your item be in extremely poor condition, we contribute it to artists who repurpose the materials for their creative projects!

What does 'manufactured for reuse' mean?

This indicates that the item is designed and made with the intention of being reused over time, promoting sustainability through easily replaceable or repairable parts.

Can I buy my furniture outright before my subscription ends?

Certainly! You can choose to buy any subscription item at any time. It will be the outright cost minus the amount you've paid so far.

What if I want to return my furniture early?

All products have a 6-month minimum commitment. If you return or swap before 6 months, you'll be charged the full 6-month total, minus your previous payments.

Delivery & Returns

How long does delivery take?

Delivery times vary:

Overstock: Approximately 7 business days

Circular: Approximately 1-2 weeks

Flexi: Approximately 2-3 weeks

Is shipping free?

Shipping is FREE for orders over $2,000, or monthly payments over $199. Otherwise, shipping is $99+ tax per order.

How much does it cost to return my items?

  • Returns within 7 days incur a $99 collection fee (+tax) and a 7.5% restock fee. 
  • Circular subscription product returns after the 6-month minimum commitment are FREE. 
  • Buyback returns are also FREE, contributing to a sustainable, waste-minimizing approach.
  • Complimentary pick-up to limit waste is FREE.

Do you ship worldwide?

At the moment we only serve Metro Vancouver and Greater Toronto. For special enquiries to ship outside of these areas, feel free to contact us!

Do you offer assembly?

Yes, rental products come with assembly services.

Other

I am an Aloe customer or Plenish customer pre 2024; how do I log in to my account?  

Please follow this link to access your account.